Shipping Policies
AUSTIN AIR
Most Austin Air orders ship within 7 business days directly from Austin Air's warehouses in Buffalo, New York. All orders will be charged a $29 shipping fee. We can only sell and ship Austin Air within the United States.
ROMINA FURNITURE
Most Romina Furniture orders placed on our website are fulfilled within 12-13 weeks unless otherwise posted on the respective product page. All furniture is thoroughly inspected prior to shipping staging and release. Shipping methods and providers are carefully curated to ensure you receive the best service and experience possible. “Ship-out” times posted on product pages represent accurate and reasonable estimates with consideration to these commodities, their size, weight and packaging design. Shipping methods are subject to availability and some may not be available in all areas.
Free Shipping
Most Romina orders placed on our website with a value exceeding $975 are eligible to ship via Free Standard Shipping also listed as “Free Shipping” or “Free”. Orders below $975 will be charged a $99 shipping fee.
To exceed fulfillment expectations, we are offering our customers the fastest, safest and most reliable complimentary shipping service. This is a curbside delivery and requires compliance with standard set of rules utilized across the shipping industry:
• Customer premises must provide reasonable and safe access for delivery vehicle
• Items will be placed unpacked to the closest point accessible by truck. Shipping agents, at their sole discretion, may assist the customer in placing the furniture inside a garage or in another covered location.
• An adult must be present to inspect and accept the delivery.
• Customer is allowed 30 minutes to perform a visual inspection and must note any and all signs of damages on the delivery documents.
• Most orders will arrive on a wooden pallet shrink-wrapped and strapped. It is highly recommended that customers tear down the shrink-wrap to perform a through visual evaluation of the packages.
Romina Furniture Small Parcel
Any item(s) which can be consolidated in a parcel package with the total dimensional value below 30 inches, will be shipped via common parcel carrier like USPS, FedEx or UPS. Color samples, touch-up kits, hardware packages or any marketing materials falling into this category, will ship via Free Priority Service with a delivery time estimated between 2 and 10 business days. Signature may be required for Small Parcel Deliveries. Subject to inventory availability.
Romina Furniture Large Parcel
Crib conversion accessories, cribs or any products with any dimensional value exceeding 30 inches, will ship via specialized furniture carrier and/or service. This is a ground level curbside service with a delivery time estimated between 7 and 10 business days. Curbside delivery and does not include product installation or packaging debris removal. Please allow the full processing time posted on product page plus 7-10 business days in transit for delivery.
Once your order is placed:
You will receive an email confirmation that includes your order number and our contact information. The “Availability” section will list the approximate date your order is expected to ship-out. Please note that this date is subject to change.
Delivery is scheduled by appointment. Once your order is received and passed the inbound inspection at our local Distribution Center, you will receive a Shipping Notification email. Shipping carrier will call to schedule the delivery at least 24 hours in advance.
For items that are out of stock, the estimated date is the approximate date the order is expected to arrive at our Distribution Center, and it is subject to change.
Please note that we do not ship to PO boxes, APO and FPO addresses.
DISCLAIMER: STANDARD DELIVERY METHOD IS DETERMINED BASED ON EACH ITEM PACKAGING AND SPECIFICATIONS. SHIPPING AND/OR DELIVERY IS PERFORMED BY UNAFFILIATED THIRD-PARTY CARRIERS WHOSE SERVICE QUALITY AND DURATION MAY VARY. ROMINA FURNITURE DOES NOT ASSUME ANY LIABILITY FOR PROPERTY OR PERSONAL DAMAGES CAUSED BY THIRD-PARTIES.